For those customers that need a human touch
From sign-up to re-engagement, spark action at every stage of the customer journey with timely, relevant, and personalized interactions.
Create rich two-way interactions
Turn notifications into conversations with chatbots that pull in context from customer profiles and external tools.
All your conversations in one place
Seamlessly manage conversations across the most popular messaging channels, from one inbox.
Omnichannel conversations
Manage conversations across SMS, WhatsApp, email, and more, all in one centralized inbox.
Real-time collaboration
Team members can work together on leads, sharing essential insights as notes, and bringing in expert team members to provide specialist advice.
360-degree customer view
With access to comprehensive customer data at your fingertips, you can suggest relevant products, offer unique discounts, and provide a truly customized service.
Conversation history
Never lose track of customer context with access to a complete conversation history across all interactions on all channels.
Human conversations
Let customers skip the chatbot and start a real-time human-to-human conversation on any channel.
Payments
Allow customers to make payments during live conversations by sharing payment links.
Deliver better results with less effort
Use AI to have smarter, faster, more efficient conversations, maximizing every sales opportunity.
Suggest replies
Focus your reps on the questions that need extra attention and use your favourite AI connector to generate suggested answers for the simple ones.
Answer correction
Let AI correct your rep's tone of voice and grammar before messages go out to ensure every message is on brand and your reps spend less time editing.
Sentiment and intent routing
Quickly direct conversations to the relevant experts by recognizing the intent of your customers' messages.
Intent routing
Quickly direct conversations to the relevant experts by recognizing the intent of your customers' messages.
Language routing
Skip the language barrier by detecting the language of your customers' messages and routing conversations to a representative who can speak it.
FAQ answers
Surface and instantly share answers to commonly asked questions during a conversation.
Connect more, convert more
Drive more engagement, provide customer experiences with a personal touch, and enrich your conversations with rich media.
Manage campaign replies
Let customers start conversations with your sales representatives by replying to marketing campaigns.
Rich media
Share video walkthroughs, product links, images, files and more during conversations.
Connectors
Use our out-of-the-box or custom connectors to bring your pipeline into Bird and close more deals.
Intuitive products built for Enterprises
Anything you need for the best experience.
Unrivaled scale
We process almost half a trillion Emails, SMS, and payments each month. Our scale means we have encountered all the pitfalls, and we'll help you avoid them.
In-depth access controls
The entire platform offers fine grained access controls that allow you to provision your workspace, it's users, and how you get billed with total control and flexibility.
World-class support
With Bird you gain direct access to a dedicated team of experience specialised that can help you migrate, scale, and optimize—whether it's cost, speed, or deliverability that you are looking for.
Global compliance
Our legal and compliance teams work directly with thousands of highly regulated enterprises on a daily basis to help them stay compliant both domestically and across borders.
Connect your favorite apps and tools