100,000 companies grow faster with Bird
*Juniper Research estimates this number to hit 3.6 Billion by 2026.
(Source: Juniper Research, Global RCS Business Messaging Market: 2023-2028)
It’s time to upgrade from SMS
SMS lacks identity
Meanwhile 71% of users feel more confident about messages coming from a verified business.
SMS lacks rich media
Even though 75% of users are more likely to purchase from a brand sharing rich media content.
SMS is expensive
Businesses can save up to 30% by moving from SMS to RCS in select countries.
Tailor interactions to your industry
Personalize interactions across the customer lifecycle fueled by data from your CRM, ERP, CDP, Shopify, or wherever you manage your data.
Personalize customer journeys with customizable workflows
Create entire journeys in RCS that keep the user within the app from discovery to purchase and queries.
Drag and drop automations
Build your automations for any point in the customer journey from acquisition to transaction to post-purchase support.
Powerful segmentation
Set triggers that adjust segments when specific behaviors occur like when a customer exits your site or favourites a product.
Personalized for every user
From boarding passes to unique coupons and QR codes, generate exactly what you need for each customer.
Tied into each user's Google cosystem
Users can connect their calendar, wallet, files, and more for smooth journeys.
Connect with your online store
Pull data in from stores like Shopify and WooCommerce based on user activity, for more personalized product recommendations.
Granular reporting
Understand how many contacts have been added to a journey, where they are in the flow, if they have opened a message, and more.
Connect your existing tools and data sources with ease
Drive more engagement with rich media capabilities
Use rich media like carousels, QR codes, and quick reply buttons to make your messages more interactive.
Suggested replies and actions
Allow customers to respond easily with suggested replies and actions included in the conversation.
Location sharing
Enable customers to share their location with ease, and provide tailored offers or directions to the nearest store.
Product catalogues
Give customers the ability to browse, view, and explore product catalogs without leaving the messaging app.
Add to wallet
Customers can add personalized offers and loyalty cards to their wallets directly from your messages.
Two-way sharing capabilities
Allow two-way sharing of images, files, and other media.
Quick reply buttons and replies
Enable fast, easy responses to keep customers engaged with multiple options.
Build chatbots powered by OpenAI, Azure, or your own LLM
Connect chatbots to AI tools and knowledge hubs to reduce reliance on agents and escalate to them only when necessary.
AI agents
Connect your agent with an AI bot that can automatically answer questions on your company’s behalf.
Knowledge base
Build a customized knowledge base that your bot can refer back to without escalating to a real person.
Qualification
Understand what your customers are looking for before connecting them to a sales agent through a series of questions.
Call summaries
Summarize conversations in a shared Inbox with AI, giving you an overview of what happened so the agent can reply easily.
Transfer to a live agent
When needed, assign your conversation to a human agent to close the transaction.
Payments
Allow customers to buy without leaving the conversation by connecting their Google Wallet or integrating other payment methods.
Switch from SMS to RCS and save up to 30%*
Take advantage of reduced rates by committing to a monthly volume. Get in touch with our sales team to learn more.