100,000+ companies grow faster with Bird
What capabilities are holding your
support team back?
High inquiry
volume
Traditional support teams struggle with increasing requests, leading to 40% longer wait times.
Limited data
use
Lack of AI-powered analysis misses opportunities for personalization and proactive support.
Outdated channel management
Customers expect AI-enhanced experiences on all platforms, but many businesses can't deliver.
Bird offers tooling or intelligent omnichannel support
Use advanced AI to combine support channels, automate workflows, and provide better experiences at scale.
See how Yoco deflects 40% of human chats
Here’s how Yoco is using Bird to improve customer service, deflect human chats by 42%, and keep up their retention.
"Bird empowers us to take control of our customer experience and build it to our exact specifications. The ability to design, build, and edit our own bot experiences, flows, and communication was a game changer for us."
Ian Heck
Senior System Specialist at Yoco
Unified view
Combine chats from all channels into a single inbox for easy management and prioritization.
AI assistant
Speed up responses with AI that learns from your FAQs and knowledge base, providing suggested replies and actions.
AI-driven smart routing
Automatically direct inquiries to the most qualified team member.
Intelligent prioritity queues
Let AI spot and escalate critical problems before they become critical.
Get started from as little as
$45 per month
Bird CRM charges based on the number of Contacts you are targeting on a monthly basis. All platform features are included at no extra charge.
Intelligent chatbots that get smarter over time
Build self-learning AI chatbots that understand context and continuously improve their interactions.
Use any AI model
Connect your favorite AI model, and customize how it talks to customers with tone and style controls.
24/7 availability
Offer round the clock customer support, with chatbots that learn and improve from every interaction.
Seamless handoff
Smoothly transfer complex issues to your team with all the conversation history.
Multilingual support
Support multiple languages to help customers wherever they are.
Connect your existing tools and data sources with ease
Access the latest customer profiles without switching tools
Get a complete view of each customer by integrating data from every interaction—opens, purchases, and engagements across all channels.
Single customer view
Pull in data from any product, CRM, online store, and more to create the most comprehensive profiles.
Predictive profiling
Anticipate customer needs and behaviors to provide proactive support.
AI personalization engine
Tailor messaging based on your customer’s preferences and past behaviors.
Churn prevention
Identify at-risk customers early and our AI will suggest actions to retain them.
Intelligent solutions for your industry
Adapt Service Cloud's AI features to your specific business needs and customer expectations.
Make better decisions with your support data
Use AI to uncover trends and improve your team's performance.
Spot trends early with AI
Identify emerging issues and opportunities, before they're apparent to human agents.
Improve agent performance
Use AI to analyze agent performance and customer interactions, offering data-driven suggestions for improvement.
Predictive forecasting
Anticipate support volume and resource needs to optimize staffing during peak times.
Real-time tracking
Track key performance indicators in real time to stay on top of your team's progress.
Get up and running in minutes
Get started faster with tutorials, training videos, and templates.
Dive into the guides and hit the ground running
Anything you need for the best experience.
Unrivaled scale
We process almost half a trillion Emails, SMS, and payments each month. Our scale means we have encountered all the pitfalls, and we'll help you avoid them.
In-depth access controls
The entire platform offers fine grained access controls that allow you to provision your workspace, it's users, and how you get billed with total control and flexibility.
World-class support
With Bird you gain direct access to a dedicated team of experience specialised that can help you migrate, scale, and optimize—whether it's cost, speed, or deliverability that you are looking for.
Global compliance
Our legal and compliance teams work directly with thousands of highly regulated enterprises on a daily basis to help them stay compliant both domestically and across borders.