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AI-powered omnichannel support

AI-powered omnichannel support

AI-powered omnichannel support

Resolve customer questions faster with bots and humans assisted by AI.

Resolve customer questions faster with bots and humans assisted by AI.

Resolve customer questions faster with bots and humans assisted by AI.

By clicking "See Bird" you agree to Bird's

By clicking "See Bird" you agree to Bird's

By clicking "See Bird" you agree to Bird's

100,000+ companies grow faster with Bird

What capabilities are holding your
support team back?

High inquiry

volume

Traditional support teams struggle with increasing requests, leading to 40% longer wait times.

Limited data

use

Lack of AI-powered analysis misses opportunities for personalization and proactive support.

Outdated channel management

Customers expect AI-enhanced experiences on all platforms, but many businesses can't deliver.

Bird offers tooling or intelligent omnichannel support

Use advanced AI to combine support channels, automate workflows, and provide better experiences at scale.

See how Yoco deflects 40% of human chats

Here’s how Yoco is using Bird to improve customer service, deflect human chats by 42%, and keep up their retention.

"Bird empowers us to take control of our customer experience and build it to our exact specifications. The ability to design, build, and edit our own bot experiences, flows, and communication was a game changer for us."

Ian Heck

Senior System Specialist at Yoco

Inbox

Inbox

Inbox

Provide support 24/7 support on any channel with AI

Deliver hyper-personalized SMS with unified data

Use AI to help your team respond faster and more effectively, no matter when or where customers reach out.

Tailor your messages using data points like past purchases, browsing history, and order value.

Unified view

Combine chats from all channels into a single inbox for easy management and prioritization.

AI assistant

Speed up responses with AI that learns from your FAQs and knowledge base, providing suggested replies and actions.

AI-driven smart routing

Automatically direct inquiries to the most qualified team member.

Intelligent prioritity queues

Let AI spot and escalate critical problems before they become critical.

Get started from as little as
$45 per month

Bird CRM charges based on the number of Contacts you are targeting on a monthly basis. All platform features are included at no extra charge.

Chatbots

Chatbots

Chatbots

Intelligent chatbots that get smarter over time

Build self-learning AI chatbots that understand context and continuously improve their interactions.

Use any AI model

Connect your favorite AI model, and customize how it talks to customers with tone and style controls.

24/7 availability

Offer round the clock customer support, with chatbots that learn and improve from every interaction.

Seamless handoff

Smoothly transfer complex issues to your team with all the conversation history.

Multilingual support

Support multiple languages to help customers wherever they are.

Connect your existing tools and data sources with ease

CDP

CDP

CDP

Access the latest customer profiles without switching tools

Get a complete view of each customer by integrating data from every interaction—opens, purchases, and engagements across all channels.

Single customer view

Pull in data from any product, CRM, online store, and more to create the most comprehensive profiles.

Predictive profiling

Anticipate customer needs and behaviors to provide proactive support.

AI personalization engine

Tailor messaging based on your customer’s preferences and past behaviors.

Churn prevention

Identify at-risk customers early and our AI will suggest actions to retain them.

Intelligent solutions for your industry

Adapt Service Cloud's AI features to your specific business needs and customer expectations.

Analytics

Analytics

Analytics

Make better decisions with your support data

Use AI to uncover trends and improve your team's performance.

Spot trends early with AI

Identify emerging issues and opportunities, before they're apparent to human agents.

Improve agent performance

Use AI to analyze agent performance and customer interactions, offering data-driven suggestions for improvement.

Predictive forecasting

Anticipate support volume and resource needs to optimize staffing during peak times.

Real-time tracking

Track key performance indicators in real time to stay on top of your team's progress.

Get up and running in minutes

Get started faster with tutorials, training videos, and templates.

Easy-to-follow tutorials

Dive into the guides and hit the ground running

For Enterprises

For Enterprises

For Enterprises

Intuitive products built for Enterprises

Intuitive products built for Enterprises

Anything you need for the best experience.

Unrivaled scale

We process almost half a trillion Emails, SMS, and payments each month. Our scale means we have encountered all the pitfalls, and we'll help you avoid them.

In-depth access controls

The entire platform offers fine grained access controls that allow you to provision your workspace, it's users, and how you get billed with total control and flexibility.

World-class support

With Bird you gain direct access to a dedicated team of experience specialised that can help you migrate, scale, and optimize—whether it's cost, speed, or deliverability that you are looking for.

Global compliance

Our legal and compliance teams work directly with thousands of highly regulated enterprises on a daily basis to help them stay compliant both domestically and across borders.

The AI-first CRM for Marketing, Services and Payments

By clicking "See Bird" you agree to Bird's

The AI-first CRM for Marketing, Services and Payments

By clicking "See Bird" you agree to Bird's

The AI-first CRM for Marketing, Services and Payments

By clicking "See Bird" you agree to Bird's